Shipping & Delivery Policy

At Bharat Mineral Water, we are committed to delivering safe, hygienic, and timely mineral water products to our customers. This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered.

1. Order Processing

• Orders placed through our website, phone, or other official channels are processed after successful confirmation.
• Order processing typically occurs within 24 hours of order placement, excluding Sundays and public holidays.
• In case of bulk or institutional orders, processing time may vary and will be communicated in advance.

2. Delivery Areas

• We currently deliver to selected locations only.
• Delivery availability is subject to serviceability of your location.
• If your location is not serviceable, our team will contact you for further assistance.

3. Delivery Timelines

• Standard delivery is usually completed within 1–3 business days from order confirmation.
• Same-day or next-day delivery may be available in select areas, subject to availability.
• Delivery timelines are estimates and may vary due to factors beyond our control, including weather conditions, traffic, or unforeseen logistical issues.

4. Delivery Charges

• Delivery charges, if applicable, will be clearly mentioned at the time of order confirmation.
• Free delivery may be offered for select products, locations, or promotional offers.

5. Delivery Method

• Orders are delivered through our in-house delivery team or authorized delivery partners.
• Proper care is taken to ensure products are sealed, hygienic, and undamaged at the time of delivery.

6. Delays & Service Interruptions

• While we strive to deliver on time, delays may occur due to natural disasters, strikes, lockdowns, or other force majeure events.
• Bharat Mineral Water shall not be held liable for delays caused by circumstances beyond our reasonable control.

7. Incorrect Address or Unsuccessful Delivery

• Customers are responsible for providing accurate delivery details.
• If delivery is unsuccessful due to incorrect address, unavailability of the recipient, or refusal to accept delivery, re-delivery may be subject to additional charges.

8. Inspection at Delivery

• Customers are requested to inspect the products at the time of delivery.
• Any visible damage, leakage, or seal tampering must be reported immediately at the time of delivery.
• Complaints reported after delivery may not be eligible for replacement.

9. Bulk & Corporate Orders

• Delivery schedules for bulk, corporate, or event orders will be mutually agreed upon at the time of order confirmation.
• Special logistics arrangements may apply for large-volume orders.

10. Changes & Cancellations

• Any changes to delivery schedules or cancellation requests must be communicated as early as possible.
• Cancellation after dispatch may not be possible or may attract additional charges.

11. Contact Us

For questions regarding shipping or delivery, please contact us:

📧 Email: info@bharatmineralwater.org
📞 Phone: +91 800 798 5000